GONA fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.
1. Customer will be responsible for the shipping fee to send the items back to GONA.
2. Customer should make sure that items are safely packed before sending them back. GONA will not be responsible for any lost or stolen items.
3. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
4. GONA reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.
Sign in and go to “My Orders” on the dashboard to select the item(s) you want to return.
Once you initiate your return (Step 1), you will receive an email titled “Notification of Your Return Progress from GONA” within 48 hours. Within this email, you’ll receive the further return instructions.
Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.
Remember to sign in and upload the return tracking number once the package is shipped back.