1.HEAVIER AND LARGER THAN OTHER CHARMS,JUST PERFECT!
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2.MORE DELICATE AND COMPLEX PROCESS_MICRO-PAINTED ENAMEL UNDER MICROSCOPE
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Micro-painted enamel is the main technological feature of GONA. GONA ensures that every product is handmade.
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Our craftsmen paint enamel under a microscope, and it takes at least 4 hours to draw a product.
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3.DISCOVER OUR MATERIALS-COLORED SILVER
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Since ancient times, peoples have always appreciated gold ornaments. GONA launched our exclusive colored silver alloy with 14k gold or rose gold plating, The unique S180 marks a new chapter in our rich history of seeking personal expression.
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The colored silver alloy with 14k gold plating allows us to offer gold lovers fabulous jewelry at affordable prices, enriching our collection with new options.
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The colored silver alloy with 14k rose gold plating represents individuality and personality,romance and unostentatious luxury.
DEDICATED TO BETTER
We're passionately committed to pushing ourselves and our industry to build a better future. It's a long road, but we're already on our way.
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2+
YEARS OF CARBON-
NEUTRAL DELIVERY
For each shipment we currently save 1.79kg CO2e,which is equivalent of charging a smartphone 22 times.From 1st January 2023 we are now also 100% operations neutral.
100%
NEW SILVER COLLECTIONS
MADE FROM RECYCLED SILVER
Initially 2/6 of our factories weren't able to manufacture with recycled silver.We overcame this together.
6/6
FACTORIES
MANUFACTURING WITH
RECYCLED GOLD
PLATING
Never wanting to waste a scrap of precious metal,we've worked hard with our factories to find solutions for a more sustainable process.
General
Where is your company located?
Our main office is in Strasbourg, while design and manufacturing are headquartered in Hong Kong.
Do you have any retail locations?
We currently have two physical stores
Address 1: 19 Rue Ferdinand Duval, 75004 Paris
Address 2: 78 Rue du Faubourg Saint-Antoine, 75012 Paris
Orders & Payment
How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, Please write an email to our customer service mailbox: service@gona.com , leave us a clear and detailed message with your name, phone number, and order number if available.
Which payment methods do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards.
How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on GONA are handled by PayPal.
Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
Jewelry
Are the stones real diamonds?
Our stone type is GONA® Stone, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, the GONA® Stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment.
Will this jewelry turn my skin green?
No, our jewelry won't turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver and silver alloys containing more than 18% silver, and the quality has been verified by International Institution SGS.
For the plated jewelry, I worry the color will fade off naturally.
We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we'd be happy to assist you in getting your item repaired. For detailed information please see: 30-day return policy and one-year warranty.
Shipping & Returns
How long until I receive my jewelry?
Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 3-10 business days.
Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
Will I have to pay customs duties, taxes or other fees?
You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.
What if I don't like my jewelry after receive it?
Don't worry about it. We promise an easy 30-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
What is your return policy?
We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. If you would like to know more, please view our 30-day return policy.
What if I have a question that hasn't been answered above?
We are always happy to help you with any queries you may have. Please just contact us.
Email us: service@gona.com
