Refund Policy

If there are any issues with the product or if the bracelet size doesn't fit, please contact customer service or email to service@gona.com. We can arrange an exchange or return based on your preference. Below is a reference return process:

1. Please provide product photos or information if possible.
2. Return warehouse addresses are available in the US and FR.
3. You can choose USPS or another preferred shipping method.
4. After sending the product, please provide us with the tracking number.
5. Once we receive and confirm the returned items, we will arrange to send you a new product and inform you a tracking number or provide a refund.
For more details, please contact customer service, thanks.

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