Design: Inspired by the iris flower, which symbolizes light and freedom. In addition, it also implies the messenger of love, strength and eloquence.

Customer service: Committed to providing the best jewelry and the best services to every customer. We offer 30 Days No-Reason money-back guarantee return and 12 Months Manufacturer Warranty. Enjoy fast delivery.

Every piece is handcrafted with 100% recycled solid sterling silver, reducing CO2 emissions by over 60%.

We adhere to and promote fair and equal human and labour rights, working to transform jewellery supply chains to be more responsible and sustainable.

In addition to independent factories, we work with a number of family-run workshops across the globe that are home to the talented artisans that handcraft each and every element of our pieces.

GONA's charms are very inclusive, which can be applied to all bracelets, necklaces and earrings of GONA, as well as bracelets and necklaces of Pandora's equivalent brands.

Delivery Time = Processing Time + Shipping Time Shipping to US/CA/AU:

For your convenience, we ship worldwide and offer free standard shipping $30+ for most places. You can choose the shipping method during checkout.

We want you to feel comfortable and confident when shopping at GONA, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

Sign in and go to “My Orders” on the dashboard to select the item(s) you want to return.

Once you initiate your return (Step 1), you will receive an email titled “Notification of Your Return Progress from GONA” within 48 hours. Within this email, you’ll receive the further return instructions.

Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.

Remember to sign in and upload the return tracking number once the package is shipped back.

We want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.

Generally, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee.

GONA fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.

1. Customer will be responsible for the shipping fee to send the items back to GONA.
2. Customer should make sure that items are safely packed before sending them back. GONA will not be responsible for any lost or stolen items.
3. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
4. GONA reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.

Sign in and go to “My Orders” on the dashboard to select the item(s) you want to return.

Once you initiate your return (Step 1), you will receive an email titled “Notification of Your Return Progress from GONA” within 48 hours. Within this email, you’ll receive the further return instructions.

Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.

Remember to sign in and upload the return tracking number once the package is shipped back.