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Express Shipping

Get your delivery by Oct 28 with Express Shipping

Standard Shipping

Get your delivery by Oct 30 with Standard Shipping (Free)

Shipping Policy

All GONA shipments are insured and risk-free. You can easily track your shipment using the tracking number provided to you.

Domestic Shipping

We offer FREE Express Shipping on all orders within the U.S.

• The shipping date is based on when your package leaves our shipping department.
• We suggest you check the estimated delivery date before placing the final order.
• You can select the Delivery Method you prefer on the checkout page.
• The Transit Time is the duration from when we ship an item to when it is delivered to you.

When you place an order with us, we will not be able to provide a specific delivery date and time immediately. However, once your package ships, the shipping carrier will set the delivery window. You will find this information in the "Order Shipped" email.

At times, the carrier may suspend weekend delivery services (Saturday Delivery). If available, you will be able to see this option on the checkout page.

APO, FPO, DPO, PO boxes and U.S. Territories

Once your order ships to APO, FPO, DPO, PO boxes and U.S. Territories via USPS priority mail, you will receive an email confirmation along with a tracking number. Usually, it takes around 7 to 10 business days for the order to arrive. The estimated delivery date displayed is for U.S. addresses only and does not apply to APO, FPO and DPO addresses

Exceptions to the Delivery Timeline

Delay in delivery may happen due to unforeseen circumstances. GONA will not be responsible or provide refunds for any shipping charges incurred in such cases. Although we cannot control unexpected delays, we are committed to promptly informing you of any such occurrences as soon as we become aware of them.

Tracking Your Order

You may track your order using the tracking number provided in the order confirmation mail. To track your shipment, please click here.

To ensure that you receive all notifications from us, kindly add our email ID to your address book. We recommend checking your 'Spam' and 'Junk' folders regularly to avoid missing any important emails from us.

Hold for Pickup and Alternative Delivery Options

If for some reason, you are unable to be at home to receive the delivery or if your purchase is a surprise gift, you may request for the package to be held at the shipping center. The package will be held for up to 5 business days until it is collected by you or the person you depute. The designated person must be 21 years or older and must also present a valid identity proof for verification.

Cancellation and Changes in Order

We prioritize customer satisfaction and will make every effort to accommodate a request for cancellation or changes in order before shipping. This may result in delayed delivery.

However, if the order has already been shipped, it will not be possible for us to make any changes. If you are not satisfied with the product, you can return it after you receive the shipment. Please get in touch with us if you prefer to personally collect your package.

For Your Protection

As a security precaution to protect you against fraud, some orders may experience a slight delay in shipment due to a verification process. For orders requiring delivery to an address different from the billing address, we will verify with your credit card or financing company to ensure the availability of this alternate shipping address in their records.

In such cases where you feel your shipment is delayed, please get in touch with our Customer Service Team to expedite your order.

Insurance of Shipment

All GONA shipments are covered by insurance until the package reaches its destination. We recommend customers and/or intended recipients to be available at the shipping address at the time of delivery. Once delivered, GONA holds no responsibility for the package. If you happen to be unavailable, an authorized person will be required to sign and collect the package on your behalf at the designated shipping address.

For added security, an adult signature is required for all GONA orders.

Sales Tax

Currently, sales tax is only collected on orders shipped to addresses in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin and Wyoming.

When shipping to addresses in these locations, the tax will be applied to the item price, excluding any applicable discounts.

International Shipping

We ship international orders for free. Shipments are sent via FedEx, UPS or DHL. The estimated delivery date mentioned applies only to U.S. shipping addresses. Please contact our Customer Service Team to know the estimated shipment delivery time of your ordered items.

International Customs, Duties and Taxes

Prior to receiving your GONA order, the customs office of the destination country may apply customs fees, import duties, and other charges. Customs policies vary depending on the country. All charges required for customs clearance will be the responsibility of the recipient.

For orders shipped to the UK, Canada, Australia, and all European countries. GONA collects the taxes/GST/VAT based on the shipping country.

For orders shipping to other countries, please contact your country’s customs office if you require information regarding applicable tax, duty, charges and any other details. Please feel free to contact GONA customer service in case of any queries.

The destination country’s customs office is authorized to open and inspect international shipments. If required, we are liable to provide information about your order.

If for any reason the shipment is returned from customs, the shipping amount will be deducted while processing the refund.

Returns

If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it. In addition to our standard 30-day return policy, all items purchased between Oct 16, 2024, and Dec 15, 2024, are eligible for extended returns or exchange until Jan 15, 2025. Returns, including free gift(s), must be unworn and in the state that you received them.

For domestic customers: We offer FREE return shipping for domestic orders (within USA). To request a return shipping label for your purchase, simply fill the Online Return Form. Returns may take up to one week for processing.

For international customers: For international returns, return shipping and insurance are the responsibility of the customer.

*GONA reserves the right to change its policies without any prior notice.